Privacy policy

This Privacy Policy informs you of how Naveskin,  collects, uses, discloses, and processes information about you through its websites, mobile apps, and other online products and services (collectively, the “Services”). This policy also applies when you interact with us in other ways, such as via customer support or social media. Additional or specific privacy notices may be provided for certain products, services, or activities and will supplement or replace portions of this Privacy Policy as relevant.

Updates to this policy may be made over time, with the "Last Updated" date revised accordingly. If there are significant changes, we’ll provide additional notice, such as a statement on our Services or a notification. We encourage you to review this Privacy Policy periodically to stay informed about our practices and your available choices.

By accessing our Services and/or creating an account, you consent to the collection, use, disclosure, transfer, and storage of your personal or other information as outlined in this Privacy Policy. If you do not agree to these terms, please refrain from using the Services.

Collection of Information

The information we collect about you varies based on your interactions with us or use of our Services. This section details the categories of information we collect and where we gather it.

1. Information You Provide to Us

We collect information you voluntarily share, such as when you:

  • Create an account, fill out forms, make purchases, or contact us through third-party platforms.
  • Request customer support or engage in other communication with us.

Types of information we collect directly from you include:

  • Personal details (e.g., name, email address, billing/shipping address, phone number).
  • Payment information (processed through a third-party payment provider).
  • Communication details from customer service interactions, which may be monitored and recorded for training purposes.

2. Information We Collect Automatically

We gather certain information automatically about your interactions with our Services:

  • Activity Information: Data about your actions on our Services, like items in your cart.
  • Transactional Information: Details of purchases or returns, including product information, pricing, and transaction dates.
  • Device and Usage Information: Information on how you access our Services, including your device type, operating system, IP address, network details, unique identifiers, browser type, and app version. We also track your Service activity, like pages visited, links clicked, and prior websites visited.
  • Cookies and Tracking Technologies: We use cookies, pixels, web beacons, and SDKs to collect information about your Service interactions. These tools help us analyze usage patterns, enhance Services, and improve user experience. For details on these technologies and how to manage them, see the "Targeted Advertising and Analytics" and "Your Choices" sections below.

3. Information We Collect from Other Sources

We may obtain information from other entities, including:

  • Marketing, Advertising, and Data Analytics Partners: Data to support our advertising, marketing, and analytic efforts.
  • Service Providers, Vendors, and Mailing List Providers: Contact details, demographic data, and shopping preferences.
  • Social Media and Third-Party Platforms: Information collected from platforms you engage with.
  • Other Consumers: Information from other consumers, such as when friends or family send you gifts through our Services.

Examples of information from these sources include contact details, device data (e.g., IP address and inferred location), demographic insights, and information on interests and shopping habits.

4. Information We Derive

Based on collected data, we may derive insights about you. For instance:

  • We might estimate your location from your IP address.
  • We may infer your product interests based on browsing behavior and purchase history.

This helps us offer a more personalized experience tailored to your preferences.

Use of Information

The information we collect serves to enhance your experience with us, fulfill orders, and improve our Services. Key uses of the information include:

  • Personalization: Tailoring your experience with recommendations, promotions, and targeted offers.
  • Notifications: Sending technical updates, security alerts, support messages, and transactional notifications.
  • Marketing and Communication: Informing you about our products, services, and events, and providing news and advertisements tailored to your interests. (You can opt-out of marketing communications as detailed in the “Your Choices” section).
  • Customer Support: Assisting you with inquiries, troubleshooting, and support.
  • Advertising Effectiveness: Monitoring and analyzing the performance of our advertising, including ads on third-party platforms (see “Targeted Advertising and Analytics”).
  • Usage Analysis: Analyzing trends, usage patterns, and activities related to our Services.
  • Development: Innovating and improving new products and Services.
  • Contests and Promotions: Facilitating and managing contests, sweepstakes, surveys, and similar promotions.
  • Business Operations: Supporting our internal operations, compliance, and processes.
  • Security and Fraud Prevention: Detecting, investigating, and preventing security breaches, fraud, and other malicious activities to protect our users’ rights and our company’s interests.
  • Compliance: Meeting our legal and financial obligations.
  • Loyalty Programs: Providing and managing loyalty programs for eligible customers.
  • Additional Purposes: Using information as specified at the time of collection or as explained in this Privacy Policy.

Security of Information

To protect your personal information, we employ technical and organizational safeguards aligned with legal standards applicable to the location of data collection. We require third parties receiving personal data to adhere to legal data protection requirements via contractual agreements where required by law.

Please note, however, that no internet transmission or storage system is fully secure. While we implement reasonable measures to protect your personal information, we cannot guarantee absolute security. Any data transmission is done at your own risk.

If you create an account, you will be prompted to set a password. You are responsible for keeping this password confidential and for any access to or use of your account by someone who has obtained it, authorized or otherwise. Please notify us immediately of any unauthorized use of your password or account.

Processing of Information

Our Services are based in the United States and primarily intended for U.S.-based users. If you are accessing our Services from outside the United States, please be aware that your information, including personal data, will be transferred to, processed, and stored in the United States. U.S. data protection laws may differ from those in your country and could be subject to U.S. government, court, or law enforcement access. By using our Services or providing information, you consent to this transfer, processing, and storage of data in the United States.

Targeted Advertising and Analytics

We collaborate with third parties to deliver targeted ads based on your interests across various websites and mobile apps, as well as to analyze content popularity, understand your activities, and perform related functions. These entities may use cookies, web beacons, SDKs, and other tracking technologies to collect data, including your IP address, browser information, mobile network data, pages viewed, and conversion metrics. To opt out of cookie-based ad targeting, you may disable targeting cookies through our cookie banner at the footer of our website. For broader ad targeting opt-out options, please visit www.aboutads.info/choices.

Additionally, we may share identifiers (e.g., email addresses and phone numbers) with our advertising partners. These identifiers can be converted to unique identifiers to display more relevant ads. Residents in certain locations may opt out of these disclosures by completing our web form.

Disclosures of Information

We may disclose your personal information under the circumstances outlined in this Privacy Policy:

  • To Vendors and Service Providers: We share information with companies performing services on our behalf, such as web hosting, shipping, payment processing, customer support, analytics, marketing, and advertising.
  • For Marketing Purposes: We may disclose personal information to expand our marketing reach. Depending on your location, these activities may be classified as “sales,” and you may opt out if applicable.
  • To Law Enforcement and for Legal Proceedings: We may disclose information as required by law or to respond to lawful requests from law enforcement.
  • To Protect Rights: We may share information if we believe it necessary to protect our or others’ rights, property, or safety, or if you violate our policies.
  • To Professional Advisors: We may disclose information to our legal, financial, and other professional advisors as needed to manage our business.
  • For Corporate Transactions: Information may be shared during transactions like mergers, sales, financing, or acquisitions.
  • With Consent: We may share information with third parties when you give us permission or direct us to do so.
  • As Aggregated Data: We may disclose aggregated or de-identified data that cannot be used to identify you, in compliance with applicable laws.

Your Choices

  • Account Information: You may update your account details at any time by logging into your account. Keeping this information current and accurate is your responsibility.

  • Cookies and Tracking Technologies: We use cookies to understand interactions with our Services and marketing. You can manage your cookie preferences through your browser settings or by clicking on the designated cookie settings link on our website. Disabling cookies may affect the functionality and availability of our Services.

  • Communications Preferences: You can opt out of promotional emails and texts from Naveskin by following the instructions in those communications. Note that even if you opt out, we may still send non-promotional emails related to your account or ongoing transactions.

  • Mobile Push Notifications: With your permission, we send push notifications to your mobile device. You can turn these off by adjusting your mobile device’s notification settings.

Additional Disclosures for Residents in Certain U.S. States

Residents in certain states with consumer privacy laws (such as California, Colorado, and Virginia) have specific rights regarding personal data. This section addresses additional information and rights granted by these state laws.

Collection, Use, and Disclosure of Personal Information for Business Purposes

We collect categories of personal information (e.g., identifiers, demographic details, transaction records, network activity, and inferred data) and disclose them to vendors, corporate affiliates, law enforcement, professional advisors, and third parties with your consent. Key uses include fulfilling orders, providing and enhancing Services, customer support, personalizing user experience, monitoring trends, protecting user and company rights, complying with legal obligations, and targeted advertising.

Personal Information “Sharing,” “Selling,” or Use for “Targeted Advertising”

Some of our data-sharing practices qualify as “selling,” “sharing,” or “targeted advertising” under certain state laws. To provide tailored advertising and enhance brand interactions, we may share categories of personal information with advertising networks, marketing partners, and other brands within the ABG corporate family. Categories shared may include identifiers (like cookie IDs or hashed email addresses), demographic information, commercial data, internet activity, and inferred location data.

Additional Details on Information Practices

We collect personal information from multiple sources, including directly from you, through automated means, and from third parties as described in our Collection of Personal Information section. We do not collect “sensitive” personal information as defined by State Privacy Laws, nor do we use or disclose such information to infer characteristics about you.

Retention of Personal Information: We retain personal information only as long as necessary to fulfill the purposes for which it was collected and for other purposes described in this Privacy Policy, such as complying with legal requirements. For instance, we may retain transaction details for a period relevant to any claims that may arise.

Your Privacy Rights

Opt-Out of Sales, Sharing, and Targeted Advertising

Certain data-sharing practices we engage in may constitute “sales” or “sharing” of information, or may involve the use of data for targeted advertising. You may opt out of cookie-based ad targeting through our cookie preferences banner. If you clear your browser cookies or use a new device, you will need to renew this choice. You can also enable a legally recognized opt-out preference signal, such as Global Privacy Control (GPC), in your web browser to prevent cookie-based ad targeting. For data sharing that involves your purchase history and contact information, you can opt out by filling out our web form or emailing us at [email protected].

Access, Correction, and Deletion

Depending on your state of residence, you may have rights to access, correct, or delete your personal information. To make such a request, please fill out our web form or email us at [email protected]. We may verify your request by asking you to confirm recent purchase information or other account details.

Appeals

If we deny your request, you have the right to appeal the decision by contacting us. If your appeal is unsuccessful, you may reach out to your state's attorney general for additional recourse.

Nondiscrimination

We do not discriminate against individuals exercising their privacy rights under applicable laws.

Financial Incentives

We may offer discounts or other incentives for participating in certain marketing programs. To participate, you may need to provide personal information like your email or purchase preferences. You may opt out at any time, and the value of these incentives is based on the benefits provided, such as the discounts.

California Shine the Light Law

California residents may request information on how we share data with third parties for marketing purposes by completing our web form.

Children’s Privacy

We do not knowingly collect personal information from children under 16. If we become aware of any such data collection, we will delete it promptly. If you believe we have collected data from your child, please contact us at [email protected].

Contact Us
If you have questions about our Privacy Policy, reach out to us at support@naveskin.store.